Shipping & Returns

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    Welcome to Trade Custom Cabinets’ Shipping & Returns page. As a trusted provider of custom cabinetrycabinet doorsdrawer frontsdrawer boxes, and wood range hoods, we’re dedicated to delivering your orders promptly and efficiently across the USA.

    We utilize advanced CNC machinery to streamline our production, ensuring your custom orders are built and shipped within 10 days or less. Please note, due to the custom nature of our products and our commitment to swift processing, cancellations may be possible within 24 hours of placing an order, and most custom build-to-order products are not eligible for returns.

    Your understanding of these policies is crucial before placing an order. This Shipping & Returns page details our process, divided into sections for your convenience, accessible through the table of contents on the left.

    For any queries regarding our Shipping & Returns policies, feel free to contact us or visit our Terms and Conditions. At Trade Custom Cabinets, we strive to ensure your satisfaction in enhancing your spaces with our custom products.

    1. Order Processing

    • Processing Time: Orders placed with Trade Custom Cabinets typically enter production within 24 hours or less. Orders placed after 3:30 PM will be processed the following morning.
    • Production Time: Our commitment is to produce and ship your order within 10 business days or less, excluding holidays.
    • Final Orders: Due to the custom nature of our products, all orders are final. Once an order is submitted, it cannot be cancelled, changed, or refunded/altered in any way.
    • Order Review: We encourage customers to review their orders carefully before submission to ensure all specifications are correct.

    2. Damaged items

    In the unlikely event that you receive a damaged product, please follow these steps:

    • Report the Damage: Email us detailed pictures of the damage along with an explanation and a request for replacement.
    • Assessment: If we determine that the product was damaged or defective before shipping, we will arrange for a replacement.
    • Returning the Damaged Product: We ask you to return the damaged product to us. Upon receipt of the item, we will ship the replacement and refund associated shipping costs.
    • Client-Induced Damage: If an item is returned to us and the damage did not occur prior to shipping or during transit, the customer will be liable for all shipping and related costs.

    Regarding damage that occurs during shipping with UPS, FedEx, or LTL freight companies, each company has its own claims policy. As a general rule, claims for damage must be filed within a specific timeframe after delivery (for instance, UPS requires notification of damage within 60 days for shipments sent within the U.S.). However, it is best to check with each specific carrier for their exact policy and follow their instructions to file a claim.

    Please ensure that you keep all original packaging and damaged items until the claim is resolved, as carriers may need to inspect them.

    3. Insurance

    To provide added peace of mind, all our shipments are insured through ShipSurance.

    Policy Details:

    • Coverage: ShipSurance provides coverage for the full value of your shipment against loss or damage during transit.
    • Cost:  There are no additional charges to you for this coverage.
    • Claims: In the unlikely event that your shipment is lost or damaged, please contact us as soon as possible. We will guide you through the claim process with ShipSurance to ensure a swift resolution.
    • Exclusions: Certain items and circumstances may not be covered by ShipSurance. For more details, please refer to the ShipSurance coverage policy.

    We utilize Pirate Ship software to secure the best shipping rates, and your shipment is insured from the moment it leaves our hands until it reaches your doorstep.

    4. Changes & cancellations

    At Trade Custom Cabinets, we pride ourselves on creating high-quality, custom-made cabinetry products. Each order is built to your specific requirements, reflecting our dedication to crafting unique pieces tailored to your needs.

    Due to the custom, build-to-order nature of our work, we begin the production process as soon as possible to ensure timely delivery. As a result, we cannot accommodate changes or cancellations once an order has been submitted.

    This means that all orders are final and cannot be cancelled, changed, or refunded/altered in any way once they are submitted. This policy is in place to maintain our commitment to production efficiency and the speedy delivery of your custom cabinetry products.

    We strongly encourage you to review your order carefully before submission. If you have any questions or uncertainties, please reach out to us for assistance before placing your order.

    5. Holidays

    At Trade Custom Cabinets, we operate from Monday to Friday, 7:00 AM to 3:30 PM. However, our schedule varies during major U.S. holidays, which may affect both our production timeline and customer service availability.

    We observe the following U.S. holidays:

    • New Year’s Eve (December 31st)
    • New Year’s Day (January 1st)
    • Good Friday (Friday before Easter)
    • Memorial Day (last Monday in May)
    • Independence Day (July 4th)
    • Labor Day (First Monday in September)
    • Thanksgiving Day (Fourth Thursday in November)
    • Christmas Eve ( December 24th)
    • Christmas Day (December 25th)

    On these days, our offices are closed, and there is no production or delivery of orders. Importantly, these holidays do not count towards our 10-business day delivery promise. For example, if an order is placed just before New Year’s Eve, and our delivery promise falls within this holiday period, the delivery time would extend to 12 business days instead of the usual 10.
    Our customer service lines will also remain closed on these holidays, but will resume operation on the next business day to assist with any queries or concerns you may have.

    We appreciate your understanding and cooperation regarding our holiday schedule. Please plan your orders accordingly to avoid any inconvenience.

    6. Custom Cabinets

    At Trade Custom Cabinets, our custom cabinets service is a personalized, hands-on experience catered mainly to local clients in and around Los Angeles, California. 

    Given the custom and personalized nature of our cabinets:

    Design Changes: Once a design has been approved and production has begun, changes to the design are not permitted. We encourage our clients to finalize all design details during the consultation phase to avoid any discrepancies post-production.

    Cancellation and Returns: As our cabinets are made to order, we cannot accept cancellations once production has commenced. Similarly, returns or exchanges are not possible due to the custom nature of the product.

    Shipping: In rare instances where shipping outside our local service area is required, we work with the client to create a safe and effective shipping solution. Costs and timelines for these exceptions are determined on an individual basis.

    7. Custom Cabinet Doors and Drawer fronts

    All of our custom cabinet doors and drawer fronts are meticulously packaged for shipping, with most orders being dispatched via FedEx or UPS. For orders exceeding a total value of $5000, we divide the shipment into multiple packages to align with our insurance policy. In rare cases where the package size is significantly large, we may opt for LTL freight, and will notify customers beforehand.

    Our company promise is to process, produce, and ship your custom cabinet doors and custom drawer fronts within 10 business days or less. Please note that this timeline does not include weekends or public holidays.

    Given the custom nature of our cabinet doors and drawer fronts, all sales are final. Orders cannot be changed, cancelled, or refunded once they have been confirmed. We encourage customers to double-check their order specifications before finalizing.

    In the event that you receive a damaged door or drawer front:

    • Document the damage with detailed photographs and email us these photos with a description of the damage within 48 hours of receiving the package.
    • Retain the original packaging as it may be necessary for the claims process.
    • If the damage occurred during transit, we will file a claim with our shipping insurance provider. Please cooperate with any requests they may have for information or additional documentation.
    • If the damage occurred prior to shipping and is validated by us, we will work with you on a replacement solution.

    8. Custom Drawer Box

    At Trade Custom Cabinets we aim to complete the crafting and shipping process within our promised timeframe of 10 business days or less.

    Our customers have the flexibility of choosing between assembled and unassembled drawer boxes. The unassembled option may allow for quicker production times and reduced shipping costs. No matter your choice, we ensure every box is prepared for shipping with the utmost care to prevent any damage during transportation.

    We typically utilize FedEx and UPS for shipping drawer boxes. For orders exceeding a total value of $5000, we adhere to our insurance policy by dividing the shipment into separate packages. In certain cases, where the package size is extremely large, we may utilize LTL freight, keeping you informed throughout the process.

    Please remember that due to the custom nature of our drawer boxes, all sales are final. Once an order is confirmed, it cannot be altered, cancelled, or refunded. We encourage you to verify all order specifications prior to finalization.

    In the unfortunate event of receiving a damaged drawer box:

    • Please take detailed photographs of the damage and email them to us along with a description within 48 hours of receiving the package.
    • Keep the original packaging, as it might be required for the claims process.
    • If the damage is due to transit, we will initiate a claim with our shipping insurance provider and ask for your cooperation during this process.
    • If the damage is confirmed to have occurred before shipping, we will collaborate with you to find a suitable replacement solution.

    9. Custom Wood Range Hood

    Our custom wood range hoods are meticulously crafted to meet your design needs. Given their size and intricate design, these products may need special shipping arrangements.

    For orders that fit within the limits of our standard shipping providers (a maximum Length + Girth of 165″, where Girth is calculated as Width * 2 + Height * 2), we will dispatch these items via FedEx or UPS, following our standard company promise to process, produce, and ship within 10 business days or less. Please note that this timeline does not include weekends or public holidays.

    In the event the dimensions of your custom hood exceed these limitations, we will employ an LTL carrier to ensure safe delivery. Alternatively, customers are welcome to personally pick up their custom wood range hoods from our shop.

    Custom wood range hoods are always shipped separately to ensure their safe arrival. For instance, if a customer orders three doors, two drawer fronts, two drawer boxes, and one hood, the hood will be shipped in its own package and the rest in a separate package.

    As with all our products, we require a signature upon delivery to ensure your custom wood range hood reaches you safely. We also want to remind our customers that due to the custom nature of our products, all sales are final. Orders cannot be changed, cancelled, or refunded once they have been confirmed. We strongly encourage customers to double-check their order specifications before finalizing.

    In the event that you receive a damaged hood:

    • Document the damage with detailed photographs and email us these photos with a description of the damage within 48 hours of receiving the package.
    • Retain the original packaging as it may be necessary for the claims process.
    • If the damage occurred during transit, we will file a claim with our shipping insurance provider. Please cooperate with any requests they may have for information or additional documentation.
    • If the damage occurred prior to shipping and is validated by us, we will work with you on a replacement solution.
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