Terms and conditions

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Welcome to Trade Custom Cabinets Terms & Conditions page. We appreciate your interest in our custom cabinetry products and services. This page outlines the terms and conditions that govern your use of our website and the purchase of our products. Please read these terms carefully before using our website or placing an order. By accessing our website and purchasing our products, you agree to be bound by these terms and conditions. Our Terms & Conditions are organized into the following sections, which can be accessed through the table of contents on the left side of the page. If you have any questions or concerns regarding our Terms & Conditions, please do not hesitate to reach out to us via our  Contact Us page. We would also recommend you read our shipping and returns policy.
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    1. TERMS AND CONDITIONS

    Last updated: April 26, 2023.

    Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.tradecustomcabinets.com website (the “Service”) operated by Trade Custom Cabinets and Construction Inc. (“us”, “we”, or “our”). Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

    2. GENERAL TERMS

    By accessing and using the tradecustomcabinets.com website, you agree to be bound by these General Terms, as well as any other terms and conditions that may be applicable. Our website is primarily intended for homeowners, contractors, designers, and other cabinet makers seeking custom cabinetry solutions, as well as doors, drawer fronts, drawer boxes, and wood hoods. We cater to customers in California and ship our products within the United States only. Trade Custom Cabinets offers custom cabinetry solutions for various rooms, both indoors and outdoors. We are committed to providing high-quality products and services, ensuring customer satisfaction. To purchase products from our online store or access certain features, users are required to create an account at the checkout page. This allows us to collect necessary information, such as your name and address, to process and ship your orders. Our website does not have any age restrictions; however, users must be legally capable of purchasing custom cabinetry and related products from our online store. We expect users to access and use our website without malicious intent. Any prohibited activities or actions that violate these General Terms or other applicable terms and conditions may result in the suspension or termination of your account and access to our website. These General Terms are subject to change at any time at our sole discretion. It is your responsibility to review these terms regularly to ensure compliance.

    3. MODIFICATIONS

    Due to our automated production process using a CNC machine, we are unable to modify, cancel, or add items to an existing order once it has been placed. Customers are responsible for finalizing their orders correctly, ensuring that all specifications and details are accurate before submitting the order. Any requests for changes or modifications to an order after it has been completed may not be possible, and we cannot guarantee that such changes can be made. Furthermore, Trade Custom Cabinets will not provide financial compensation for any issues resulting from incorrect order details or changes made after the order has been submitted. It is the customer’s responsibility to carefully review and confirm the accuracy of their order information before submitting it. If you have any questions or concerns about your order, please contact our customer support team for assistance prior to finalizing your purchase.

    4. WARRANTY

    1. Warranty Coverage:
      1. Trade Custom Cabinets offers a 1-year warranty on our online products, including doors, drawer boxes, drawer fronts, hoods, and hardware components (hinges, under-mount, and side-mount drawer slides), starting from the delivery date.
      2. We provide a 6-month warranty on products sprayed with primer due to the uncontrollable nature of how the door is handled, sprayed, sanded, and whether it is left in room temperature, exposed to sunlight, or placed in very humid or dusty rooms.
      3. This warranty covers manufacturing defects, as well as warping, bowing, or twisting that exceeds 1/4″.
      4. The maximum liability under this warranty is limited to the total value of the order as indicated on the invoice.
      5. Trade Custom Cabinets shall not be held responsible for project delays or financial losses due to damaged, defective, or delayed products/orders.
    2. Warranty Process:
      1. In case of product damage, Trade Custom Cabinets will determine whether to repair or replace the item at its sole discretion.
      2. The warranty does not cover damages caused by normal wear, mishandling, or misuse.
      3. To submit a warranty claim, customers must return the original product to our factory for inspection before receiving approval for replacements.
      4. If the product is confirmed to be covered under warranty, shipping expenses will be refunded to the credit card associated with the account.
    3. Warranty Exclusions:
      1. Failure to properly maintain the door such as by
        using chemicals to clean surfaces.
      2. Any finishes not factory applied by Trade Custom Cabinets (primer is not a finish).
      3. Structural integrity issues caused by incorrect installation
        of our products.
      4. Natural characteristics of wood products, such as knots, blemishes, grain, or color variations.
      5. Any Doors exceeding 24″ in width and/or 60″ in height are not protected under warranty for any damages due to warping, twisting or bowing.
      6. Normal separation of joints where stiles and rails meet on 5-piece doors due to natural expansion and contraction caused by changes in humidity levels.
      7. Surface scratches and wood defects on products coated with primer. Customers are responsible for proper sanding and application of finishing paint coats.
      8. Under no circumstance will trade custom cabinets be at fault due to damages caused by shipping. Check your order when it arrives and thoroughly inspect the product and immediately report damages to your carrier if there is any damage.
    4. Additional Warranty Services:
      1. Trade Custom Cabinets offers extended warranty plans and on-site repair services for our main custom cabinetry line.
      2. Contact our customer support team for more information if you have any questions regarding the differences of our custom cabinetry line and our online products like doors, hoods, drawers & drawer fronts at info@tradecustomcabinets.com
    5. Customer Support:
      1. Our customer support team is available to assist with any warranty claims or product issues.
      2. You can reach us through email support at tradecustomcabinets@info.com.
    6. Miscellaneous:
      1. Trade Custom Cabinets reserves the right to change paint, stain, and other finish formulas without prior notice. Changes to formulas may affect the color and texture of the finished product. Orders placed separately may not match perfectly.
      2. Inconsistencies in grain patterns do not qualify for warranty replacements.
      3. If you are seeking a precise color and/or grain match, please consult with Trade Custom Cabinets about our custom cabinetry product line at info@tradecustomcabinets.com.

    5. REFUND / RETURN POLICY

    Due to the custom nature of our custom doors, drawer fronts, drawer boxes, hoods & all custom cabinetry products we do not accept returns under any circumstance relating to issues arising in incorrect order details, incorrect style, color, dimensions.

    All of Trade Custom Cabinets offerings are entirely customizable and are all made-to-order therefore we cannot resell the item. Please visit our Shipping and Returns page for additional information on our refund policy.

    6. DIMENSIONS

    All products will be within +/- 1/16″ tolerance of the size ordered. Small variations in sizes may occur due to finish sanding and/or wood expansion and contraction.

    7. CANCELLATION POLICY

    Due to the automated production schedules of our CNC machines. Orders cannot be canceled once production has started. Production will start 24 hours or less of the order being submitted.

    8. Intellectual Property

    The Service and its original content, features and functionality are and will remain the exclusive property of Trade Custom Cabinets. The Service is protected by copyright, trademark, and other laws of the United States. Our trademarks may not be used in connection with any product or service without the prior written consent of Trade Custom Cabinets.

    9. Damage in shipping

    Trade Custom Cabinets will not be held liable for any damages caused by shipping. Upon the arrival of your custom product, please inspect it immediately for any damages that could potentially be related to shipping. 

    We do purchase insurance for our packages; however, to make a claim, we would require all necessary documentation and pictures. These are crucial for creating a claim with the shipping provider. We will provide solutions for timely replacement and offer advice on repairing your custom product. Note that small damages can usually be fixed by finishers, for example, using Bondo or wood filler.

    Furthermore, please be aware that Trade Custom Cabinets will not be responsible for uncontrollable costs associated with mistakes made by directly unaffiliated third-party shipping companies. This includes, but is not limited to, missing products or delays to your project. For additional information on our shipping policy, please visit our Shipping and Returns page.

    10. Large freight orders

    For orders exceeding the maximum package dimensions (Length plus Girth, which is Width x 2 + Height x 2, of 165 inches) or a total weight of over 150 Lbs., we may use a Less-Than-Truckload (LTL) freight company to ship the products. This typically includes large orders of assembled drawer boxes or wood hoods.

    All large freight orders will be delivered via curbside delivery. It is the customer’s responsibility to protect the shipment from weather elements such as rain and sunlight to prevent damage to the contents. Please ensure that the delivery location allows for safe and accessible delivery by an LTL freight company. This includes both commercial and residential locations.

    We do not offer discounts or special pricing for large freight orders. Shipping costs will be calculated based on quotes obtained directly from our LTL carriers.

    The typical lead time for large freight orders may vary depending on the destination state. Customers are required to be present at the time of delivery to receive the shipment.

    Upon receiving the order, customers must immediately inspect the contents of the package for damaged or missing items. Any discrepancies or damages must be reported

    11. idemnification

    You agree to indemnify, defend, and hold harmless Trade Custom Cabinets, its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any and all losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees and court costs, arising or resulting from your use of the website, any violation of these Terms & Conditions, or any activity related to your account (including, but not limited to, negligent or wrongful conduct) by you or any other person accessing the website using your account.

    In the event that a claim, action, or proceeding is brought against Trade Custom Cabinets as a result of your use of the website, our products, or services, or due to any breach of these Terms & Conditions by you, you agree to cooperate fully with Trade Custom Cabinets in the defense of any such claim, action, or proceeding. You further acknowledge and agree that Trade Custom Cabinets reserves the right, at your expense, to assume the exclusive defense and control of any matter that is otherwise subject to indemnification by you.

    12. LIMITATION OF LIABILITY

    In no event shall Trade Custom Cabinets, its affiliates, or their respective officers, directors, employees, or agents, be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, loss of data, loss of use, or any other losses, arising out of or in connection with your use of our website, the purchase or use of our products, or any other interactions with Trade Custom Cabinets.

    This limitation of liability applies to the fullest extent permitted by law, regardless of the legal theory on which the claim is based, and even if Trade Custom Cabinets has been advised of the possibility of such damages.

    You agree to assume all risks associated with the use of our website and the purchase and use of our products. Your sole remedy for dissatisfaction with our products, services, or website is to stop using them.

    In the event that any limitation of liability set forth herein is found to be unenforceable for any reason, then Trade Custom Cabinets’ maximum aggregate liability shall not exceed the total amount paid by you to Trade Custom Cabinets for the products or services in question.

    If you have any questions or concerns about our Limitation of Liability, please contact us at info@tradecustomcabinets.com.

    13. TERMINATION

    Trade Custom Cabinets reserves the right, at our sole discretion, to suspend or terminate your account and access to our website and services, without prior notice, for any reason, including but not limited to:

    1. Violation of these Terms & Conditions or any other applicable policies.
    2. Misuse of our website or services, including any malicious, fraudulent, or unauthorized activities.
    3. Failure to make payment for products or services ordered.
    4. Providing false, incomplete, or misleading information during registration or in connection with your account.
    5. Any behavior that we, in our sole discretion, believe may be detrimental to the reputation or operation of our business.

    Upon termination of your account, you may lose access to any information, data, or materials associated with your account, and Trade Custom Cabinets shall not be liable for any such loss. Additionally, any pending orders or transactions may be canceled, and we may refuse to fulfill any future orders or transactions from you.

    If you wish to terminate your account voluntarily, you may do so by contacting our customer support team. Please note that any outstanding orders, payments, or obligations will still need to be resolved before your account can be fully closed.

    14. GOVERNING LAW

    These Terms & Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. By accessing and using the Trade Custom Cabinets website or purchasing products from us, you agree that any legal action, dispute, or claim arising out of or in connection with these Terms & Conditions, our products, or our services shall be subject to the exclusive jurisdiction of the courts located in California. You agree to submit to the personal jurisdiction of such courts and waive any objections to the venue or inconvenient forum.

    15. CHANGES

    Trade Custom Cabinets reserves the right, at its sole discretion, to modify, add, or remove any portion of these Terms & Conditions at any time without prior notice. Changes to the Terms & Conditions will be effective immediately upon posting the updated version on our website. Your continued use of the website following the posting of any changes constitutes your acceptance of and agreement to the updated Terms & Conditions. We encourage you to regularly review the Terms & Conditions to stay informed about any modifications or updates. If you do not agree with any changes made to the Terms & Conditions, you must discontinue your use of the website.

    16. CONTACT US

    If you have any questions about these Terms, please contact us at info@tradecustomcabinets.com
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